At GroovyGrove, we are dedicated to delivering premium-quality products to you in a timely and efficient manner. Our shipping policy outlines the essential details regarding order processing, shipping methods, delivery times, and more. This ensures you have a clear understanding of how we handle and manage your orders.
1. Order Processing
Order Confirmation
Once you place your order, you will receive an email confirmation containing your order details and a unique order number. This email serves as a receipt and a reference for tracking your order status.
Processing Time
Orders are typically processed within 3-5 business days. However, during peak seasons or periods of high demand, processing times may be slightly longer. We appreciate your patience during these times.
2. Shipping Methods & Delivery Times
US Shipping: Estimated delivery time is 5-7 business days once your order is shipped.
International Shipping: Estimated delivery time is 10-30 business days, depending on the destination country.
Note: Delivery times may be affected by factors such as customs processing, local postal delays, and other unforeseen circumstances.
3. Shipping Costs
US Shipping: Free shipping on all orders within the United States — no minimum purchase required!
International Shipping: Flat rate shipping $6 for all products, regardless of the order size or weight.
Note: Custom fees, import duties, and taxes (if applicable) are the responsibility of the customer.
4. International Shipping
We proudly ship to select international destinations. However, please note the following:
- Customs Fees & Import Taxes: International orders may be subject to customs fees, import duties, and local taxes. These charges are not included in our shipping fees and are the responsibility of the customer.
- Customs Delays: International orders may face delays due to customs inspections or processing times specific to the destination country.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor your package's journey in real-time via the courier’s website. If you do not receive your tracking number, please check your spam/junk folder or contact us for assistance.
6. Delivery Issues
If you experience any delivery issues such as a delayed, missing, or damaged package, please contact us immediately at support@groovygrove.co. Our support team will work with you to resolve the issue as quickly as possible.
To expedite the resolution process, please provide:
- Your order number
- A description of the issue (e.g., damaged item, missing package)
- Photos of any damage, if applicable
7. Returns & Exchanges
If you wish to return or exchange an item, please refer to our Return Policy for instructions on eligibility, process, and timeframes. If you have any questions, feel free to reach out to us at support@groovygrove.co for guidance.
Thank you for choosing GroovyGrove. We value your trust and are committed to providing you with an exceptional shopping experience. If you have any questions or need assistance, don't hesitate to reach out to our support team at support@groovygrove.co.
We look forward to bringing inspiration and beauty to your space with our premium poster wall art.